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All CategoriesTerms & Conditions
Last updated: 01-01-26
These Terms & Conditions apply to your use of the Crochet Elegance website and the purchase of our products. By using our website, you agree to these terms.
1. About Us
Crochet Elegance is a UK-based business offering handmade crochet toys, purses, and accessories.
2. Handmade Products
All our products are handmade.
As a result:
- Minor variations in colour, size, or design may occur
- Each item is unique and may differ slightly from images shown
- These variations are not considered defects
3. Orders & Payments
- All prices are listed in GBP (£) unless stated otherwise
- Payment must be completed before orders are processed
- We reserve the right to refuse or cancel orders at our discretion
4. Personalised Items
Personalised or custom-made items:
- Are made to order
- Cannot be returned or refunded unless faulty
- Require accurate information from the customer
Please double-check spelling and custom details before placing your order.
5. Shipping & Delivery
- Delivery times are estimates and may vary
- We are not responsible for delays caused by courier services or circumstances beyond our control
- Risk passes to the customer once the order has been delivered
6. Returns & Refunds
- Non-personalised items may be returned within 14 days of receipt (unused and in original condition)
- Personalised items are non-refundable unless faulty
- Return postage costs are the responsibility of the customer unless the item is faulty
To request a return, contact us at crochet.elegance@yahoo.com.
7. Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us within 48 hours of delivery with photos and order details.
8. Intellectual Property
All content on this website, including images, text, and designs, is the property of Crochet Elegance and may not be used without permission.
9. Liability
We are not liable for indirect or consequential losses. Our liability is limited to the value of the purchased product, where permitted by law.
10. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
11. Changes to These Terms
We may update these Terms & Conditions at any time. Changes will be posted on this page.
12. Contact Information
For any questions regarding these Terms & Conditions, please contact:
Email: crochet.elegance@yahoo.com
Crochet Elegance – United Kingdom
